Gregory Gottfried has worked in a number of roles that required him
to interact with the public and he has found that there are certain
things you can do in customer service to make sure that people are
happy. Here are just a few of them that should be helpful to anybody who
works in a role where they deal with other people on a daily basis.
Smile
If you approach a customer with a scowl on your face, they are instantly going to be wary of you. Instead, maintain a positive attitude at all times and try to do everything that you can to help them. You will find that people are much more receptive to you if you make it clear that you’re here to help, plus you can diffuse tenser situations more easily.
Be Honest
Honesty is always the best policy when it comes to customer service as trust is a huge part of building relationships with people to the point where they use your service more often. As such, if you don’t know the answer to a question you should never try to bluff your way out of it. Instead, tell the customer that you are unsure but you will do everything that you can to find out for them.
Listen
Gregory Gottfried has found that customers do not want to be told what you have to offer them until they have told you what they are looking for. As such, you should always take the time to listen to a customer so that you are abler to assist them, rather than going in for a hard sell on a product before you have even established whether or not it’s something they want.
SmileIf you approach a customer with a scowl on your face, they are instantly going to be wary of you. Instead, maintain a positive attitude at all times and try to do everything that you can to help them. You will find that people are much more receptive to you if you make it clear that you’re here to help, plus you can diffuse tenser situations more easily.
Be Honest
Honesty is always the best policy when it comes to customer service as trust is a huge part of building relationships with people to the point where they use your service more often. As such, if you don’t know the answer to a question you should never try to bluff your way out of it. Instead, tell the customer that you are unsure but you will do everything that you can to find out for them.
Listen
Gregory Gottfried has found that customers do not want to be told what you have to offer them until they have told you what they are looking for. As such, you should always take the time to listen to a customer so that you are abler to assist them, rather than going in for a hard sell on a product before you have even established whether or not it’s something they want.
